Cancellation & Refunds Policy
At our company, we understand that circumstances may arise where you need to cancel your VPS hosting service. We strive to make the cancellation and refund process as straightforward and transparent as possible for our customers. Please familiarize yourself with our Cancellation & Refunds Policy outlined below:
- Cancellation Policy:
- Customers can request the cancellation of their VPS hosting service at any time by contacting our customer support team through the designated channels.
- Upon receiving a cancellation request, our team will process it promptly and initiate the necessary steps to terminate your VPS hosting account.
- Please note that cancellations made within the initial subscription period may be subject to certain terms and conditions, such as early termination fees or partial refunds based on the remaining unused service period.
- Refunds Policy:
- Refunds for cancelled VPS hosting services will be issued in accordance with the following guidelines:
- If a cancellation request is made within the initial trial period (if applicable), a full refund will be provided to the customer.
- For cancellations beyond the trial period, refunds will be calculated based on the remaining unused service period. Any setup fees or additional services purchased are non-refundable.
- Refunds will be processed using the original payment method used for the VPS hosting service purchase. Please allow a reasonable processing time for the refund to reflect in your account.
- Refunds for cancelled VPS hosting services will be issued in accordance with the following guidelines:
- Exceptions and Special Cases:
- In certain exceptional circumstances, such as technical issues or service interruptions beyond the customer’s control, we reserve the right to offer alternative solutions or compensation instead of refunds.
- Customers are encouraged to communicate any concerns or issues regarding their VPS hosting service to our customer support team for assistance and resolution.
- Contact Us:
- If you have any questions, concerns, or wish to initiate a cancellation request, please reach out to our customer support team via email, phone, or live chat for prompt assistance.
Our goal is to provide a seamless and satisfactory experience for all our customers, even in the event of cancellations. We value your business and strive to handle cancellations and refunds with professionalism and efficiency to ensure your satisfaction.
